问题描述:
[多选]
When the floor attendant find items break in the room,what shoule we do ?当员工发现房间物品有破损时,应该怎作做 ?
A.Report the duty manager ,let the guest pay it直接汇报给值班经理,让客人赔偿
B.Report the supervisor at first time to determine whether the mark is new.If it is a new trace, then determine whether it can be repaired.If it cannot be repaired, please ask again whether the customer needs compensation and how much the price is第一时间告知主管,判断痕迹是否为新痕.若为新痕迹,则判断是否可以维修.若无法维修,则再次问询是否需要客人赔偿,价格多少
C.Ignore,just take notes不用管,只做记录即可
D.Report the floor manager to determine if and how much compensation is required汇报给经理,让其判断是否需要客人赔偿,赔偿多少
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